Deposit Payment Terms

We require a minimum of €100 per person deposit to confirm a booking, we cannot guarantee your booking until this has been received.
Bookings will be held for 7 days. We reserve the right to release the booking if no confirmation of deposit has been received by then.
Changes of dates to bookings after the deposit has been made can be done but will be subject to availability.

Balances will be paid at the resort:
* For All Inclusive Dive Packages, the balance to be paid on day of arrival.
* For other guests, the balance can be paid after your stay.

Deposit Payment Method - Paypal

We have set up an account with Paypal, a secure online way of paying with your credit card. However, this can only be used if you are outside Indonesia, for some reason payments cannot be made if you have a credit card with an Indonesian mailing address.

You can pay the minimum amount of €100 per person or a larger amount. For larger amounts above the minimum deposit, we will make a charge of 5% and we will add this to your bill when you are here.

To pay via Paypal, all you need to do is click on the link below, and you will be taken to the online Two Fish Payment screen. When you make your payment, we will automatically be sent an email. Once we receive this we will send you an email to notify you of the money received.

Deposit Payment Method - Bank Transfer

Whether you are inside or outside Indonesia, you can transfer money to our bank account in Indonesia. You can transfer the minimum deposit of €100, or you may find it more economical to transfer a larger amount, say 70%, and then settle the balance when you are here.

Please email us for our bank details, and when you make the transfer please let us know so that we can check this end. It normally takes 4-5 working days to reach us and we will notfiy you when it has arrived.

Payment of Balance

For paying balances, drinks, etc. when you are here, we accept the following methods:

• Cash - we accept most major currencies such as S$, US$ and € as well as Rupiah. This is the cheapest payment option, and to give you peace of mind we have a safe to lock away cash as well as other valuables if required whilst you are here.
  
  US$ cash notes - US$ currency must be new print (2003 or newer) clean, crisp with no folds or marks.

• Credit cards - Visa and Mastercard, and we make a 5% charge.
  
  Credit Card Warning - please let your card issuer know that you are travelling and will be using your card in Indonesia. We have had guests in the past whose cards did not work because their card issuer has blocked payments from abroad for security reasons.

• Travellers cheques, and we make a 5% charge.

Cancellation and refund policy

More than 1 month: deposits/payments will be refunded less 10% admin charge.
Less than 1 month in advance: no refund except for special cases.
No show: no refund except for special cases.

Special cases will be reviewed by resort management and refunds will be made under their discretion.

Privacy policy

We recognize that privacy is important. We would like to ensure our customers that any data collected during the payment process and during the course of email communications will not be used for any other purpose. The data will also not be disclosed to any third party other than those directly involved in the payment and email processes.