Two Fish loyalty program
Our Scuba Tribe loyalty program will reward our loyal guests with fee dives, as well as life-long diving discounts.
Why have a loyalty program?
We frequently get guests visiting more than one of our locations in the same holiday, as well as guests returning to us over a number of years to visit our different locations on different holidays. We even have some guests who return to their favourite locations again and again over many years – the current record is minimum 4weeks every year since 2002!!
What benefits will you get?
Our loyalty program is very simple – we will give you a FREE dive for every 10 dives that you do, and this can be split across all locations!
We’ll also credit our courses with dives so that you can earn free dives this way, and in addition when you do a course we’ll automatically give you a 10% discount on another course.
Even better, we have a Tier system that allows you to progress and get 10-20% dive discount on all your future future diving with us FOR LIFE!!
We are also running a Partner Program with other dive centers. We have chosen other well-run operations that offer diving in areas where we do not operate, and customers can earn 50% points for nights and dives that they book through us at these resorts!!
We will be expanding this program to other diving locations with different dive centers, giving you more choice for diving Indonesia.
This truly means that you can get the best diving in Indonesia by booking through us!!
Two Fish Scuba Tribe loyalty program
Rewarding you, our loyal guests
loyalty program benefits
We will give you 1 FREE dive for every 10 fun dives that you do with us.
1 Free dives can only be taken with another full-paying guest on board, ie we cannot take you alone for a free dive.
2 One Free dive can be redeemed at a location after every 2 full-paid dives, for example:
– if you dive with us for 2 morning dives in Amed then you can take 1 Free afternoon or night dive;
– if you dive with us for 4 morning dives over 2 days in South Lombok then you can take 2 Free afternoon or night dives;
– if you dive with us for 1 dawn dive and 2 morning-dives in Bunaken then one of the morning dives will be a Free dive.
Any free dives left can be used at the next location/when you visit us again.
We are also offering our loyal customers dive discounts. We use a Tier system that is based on the total life-time number of dives done with us.
This means that all guests will get 10% discount after they have done 10 dives with us, across all locations!
There are other benefits such as Free Equipment Rental, see Tier Benefits below for details.
We’ll give you dive-credits when you do a course with us so that you can earn free dives this way
1 Points are not awarded for any free dives.
2 No pts/dives are added, BUT you will be put into the top Whale Tier, giving you 20% discount on all future dives with us (see Tier Benefits below).
When you do a course we’ll automatically give you a 10% discount on another course.
Extra Free Dives!!
One big benefit of the Loyalty Program is our special offers. We will give you a Free dive on your birthday, for referring a friend, and for diving with us on special occasions.
We’ll also be running some special promotions such as “Double-points” that we will announce in our newsletters.
Tier Levels & Benefits
The Scuba Tribe rewards system will have four tiers with some really cool names:
0 to 9 dives
10 to 49 dives
50 to 99 dives
Having these tiers means that we can reward our most loyal customers with some great benefits!!
Free scuba review (in case you have not dived for while!)
|Free equipment rental 1|
|Automatic accommodation Upgrade 2|
FOR LIFE! When you reach these tiers you are there for life, you do not go down if you spend your points. You also do not lose your tier level if you have not visited us for a few years, so you are our customer for life!!
1 Applies to regular equipment including wetstuit, fins, booties (if applicable), mask, regulator & BCD.
2 Only with our own accommodation or selected accommodation booked by us.
Automated Loyalty System
Our Loyalty Program is automated.
We have an online system where we can register every customer as a member of our loyalty system. When you check-out after your stay with us, we will log your activities and the system will award the dives to your account.
Similarly, we will log any rewards that you take, and the system will deduct the appropriate dives from your account.
How do I keep track of my dives?
Everything is stored as points where every dive you do earns you 1 point, and your account will be deducted 10pts for every free dive that you do. The online system will send you email notifications whenever dives/points are added or free dives/points are deducted so you can keep track of everything. You will also receive a regular email that summarises your points & benefits.
What about previous guest not yet on the loyalty program?
We have been operating for 20years but have only been running the loyalty program for the last few years, there will therefore be returning guests who are not yet on the system.
When these guests wish to book a return trip with us (min 3days) we’ll work out their tier level based on the number of previous visits, and we’ll give you the applicable diving discount on the current booking, as below.
For example, if a guest has been with us 3times already then we’ll make them a Reef Shark and give a 10% diving discount on their current booking, and they will also get a FREE Scuba Review (if needed)!
To help us calculate your tier level we would need you to let us know how many times you have visited, and we would also need you to send us your previous booking vouchers for confirmation of your visits.